Pawel Serwan Blog

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How to fix Citrix Receiver random pops up

receiver-x1-iconCitrix Receiver is important part of every XenApp or XenDesktop architecture. It has to be installed on the device from which user would like to launch Citrix resources. This is why it is important to keep it running all the time without testing limits of user patience. Recently I was reported problem with Citrix Receiver window pops up randomly like every 5 minutes. The first quick solution I thought about was to reinstall the plugin on user PC. But it of course didn’t work even though I used Receiver Clean-up Utility. I did check on Citrix forums and it occurred that this problem was happening in many different companies and there was no universal fix to that problem. So I did the troubleshooting by myself. After few attempts I finally found the root cause of Citrix Receiver pop up. It occurred that there were some orphaned entries in Citrix Receiver registry pointing to the Citrix resources that were not available anymore on my Citrix XenApp farm. Still Receiver was trying to check that and every 5 minutes was trying to refresh application list for user. And this caused a pop up of Receiver window. Continue reading